Front Desk Operations Coordinator

2 weeks ago

Vijayawada, Andhra Pradesh, India beBeeFinancial Full time ₹ 9,00,000 - ₹ 12,00,000
Overnight Front Desk Operations Manager

The Night Auditor is responsible for ensuring accurate financial reporting and managing overnight front desk operations.

Key Responsibilities:

  • Welcome guests in a warm and friendly manner, providing exceptional customer service throughout the night shift.
  • Handle reservations, arrange wake-up calls, taxis, and shuttle services to meet guests' needs.
  • Assist VIPS, VVIPS with branded, proactive, and efficient support, following up as necessary to ensure their satisfaction.
  • Post room charges and taxes to guest accounts and process invoices accurately.
  • Balance cash drawers, process credit card transactions, and verify receipts to maintain financial integrity.
  • Track key financial metrics, such as room occupancy rates and revenues, to inform business decisions.

Core Accountabilities:

  • Prepare end-of-day reports and summary cash balances for hotel management review.
  • Verify the completion of end-of-day tasks by previous shifts to ensure seamless transitions.
  • Communicate effectively with other departments, like housekeeping and maintenance, to guarantee service delivery excellence.
  • Audit and reconcile the hotel's daily financial accounts, including revenue, charges, and payments, to maintain accuracy and compliance.

Requirements:

  • Minimum 3+ years of front desk experience at managerial level, with expertise in financial management.
  • Basic math and accounting skills, with proficiency in MS Office, PMS, and IDS software.
  • Outstanding verbal and written communication skills, with attention to detail and strong organizational abilities.
  • Associate or Bachelor's degree in Hotel Management or related field, with a focus on financial management and customer service.

This role offers an exciting opportunity to join our team as a Night Auditor. The successful candidate will be responsible for managing overnight front desk operations and ensuring accurate financial reporting. Additional responsibilities include balancing cash drawers, processing credit card transactions, and verifying receipts. The ideal candidate will possess excellent communication skills and be detail-oriented.

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