Guest Relations Manager

1 week ago


Vijayawada, Andhra Pradesh, India beBeeCustomerService Full time ₹ 12,00,000 - ₹ 25,00,000
Guest Relations Manager Job Description

The role of a Guest Relations Manager is to ensure the delivery of exceptional service standards, fostering long-lasting relationships with guests and exceeding their expectations.

  • Key Responsibilities:
  • Review past operational performance to identify areas for improvement and implement corrective actions.
  • Plan short-term operational activities, including protocol arrangements for high-profile guests, and coordinate with internal and external agencies as required.
  • Develop and maintain Standard Operating Procedures (SOPs) and guidelines for Guest Relations operations, ensuring alignment with organizational policies and best practices.
  • Administer real-time operations, ensuring the upkeep of infrastructure and consumables, and maintaining coordination with regulatory bodies and industry partners.
  • Manage team performance, identifying training needs, conducting regular interactions, and initiating corrective actions as necessary.
Requirements
  • Essential Skills:
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Excellent problem-solving and analytical skills.
  • Experience in guest relations or a related field is highly desirable.

What We're Looking For: A dedicated professional who can provide exceptional customer service, lead by example, and contribute to the growth and success of our organization.



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