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Director of Workforce Optimization

3 weeks ago

Solapur, Maharashtra, India beBeeProductivity Full time ₹ 12,00,000 - ₹ 13,00,000
Job Title: Assistant Manager - Workforce Management

We are seeking an accomplished professional to lead our workforce management team in Solapur, India.

The ideal candidate will have expertise in workforce planning, capacity management, forecasting, and scheduling with a proven track record of driving efficiency through data-driven insights.

  • Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels.
  • Monitor real-time adherence, shrinkage, and service levels across business units.
  • Partner with operations and leadership teams to provide actionable insights on performance and resource utilization.
  • Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.
  • Ensure compliance with workforce management processes and best practices.
  • Drive automation and process improvements in WFM systems and reporting.

The successful candidate will possess:

  • 5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment.
  • Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.
  • Proficiency in WFM tools and MS Excel (advanced level preferred).
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to collaborate effectively with stakeholders and lead process improvements.

Key Responsibilities:

  • Workforce Planning and Scheduling
  • Real-Time Monitoring and Reporting
  • Process Improvements and Automation

Required Skills and Qualifications:

  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Proficiency in WFM tools and MS Excel
  • 5+ years of experience in Workforce Management