Dialer Performance Optimization Specialist

16 hours ago

Meerut, Uttar Pradesh, India beBeeAnalyst Full time ₹ 9,00,000 - ₹ 15,00,000

Job Title: Dialer Real-Time Analyst

Role Overview

The Dialer Real-Time Analyst is a key member of our contact center operations team. This role requires strong expertise in live dialing systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.

Key Responsibilities
  • Real-time monitoring of inbound/outbound dialing campaigns.
  • Importing and managing dialer lists, starting/stopping campaigns as required.
  • Adjusting dialing pace and flagging agent behavior to leadership.
  • Managing agent profiles, assignments, and contact list criteria.
  • Daily scheduling adjustments in the Workforce Management system.
  • Auditing dialer settings to ensure compliance with regulations.
  • Collaborating with operations leadership to balance business goals.
  • Responding to requests, queries, and issues across departments promptly.
Requirements
  • Minimum 2 years of collections experience in a voice contact center.
  • Hands-on experience with LiveVox or similar dialer systems.
  • Advanced proficiency in MS Excel and data reporting.
  • Strong analytical and problem-solving skills in high-pressure environments.
  • Flexible to work after-hours or on-call when required.
How to Apply

To apply for this role, please submit your updated resume or share it on [phone number] with the subject line 'Dialer RTA Application – [Your Name]'.

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