Digital Reputation Manager

4 weeks ago


Mumbai, Maharashtra, India Schbang Full time
Job Title: Digital Reputation Manager

We are seeking a skilled Digital Reputation Manager to join our team at Schbang. This is an exciting opportunity for a results-driven individual to make a significant impact on our company's online presence.

About the Role:

This role will be responsible for monitoring online platforms, including social media and review websites, to identify mentions of our brand. The successful candidate will assess sentiment and tone of online conversations related to our brand, responding to online reviews and comments in a timely and professional manner. They will also escalate and coordinate responses for complex or sensitive issues to appropriate teams.

The ideal candidate will analyze online content trends and patterns to identify potential reputation threats or opportunities, developing and executing strategies to enhance our brand's online reputation. They will work closely with cross-functional teams to implement corrective actions and improvements, assisting in crisis management by monitoring and addressing online issues promptly and effectively.

A key aspect of this role is preparing regular reports on online reputation metrics, trends, and actionable insights. The successful candidate will also manage their work efficiently, generate ideas collaboratively with the team, and maintain daily, weekly, and monthly trackers.

We are looking for someone who can liaise with clients and stakeholders, ensuring client satisfaction while staying up-to-date on industry best practices and emerging trends in digital reputation management. The selected candidate will propose and implement process improvements to enhance ORM effectiveness.

Responsibilities:
  • Monitor online platforms to identify brand mentions
  • Analyze online content trends and patterns
  • Develop and execute digital reputation strategies
  • Respond to online reviews and comments
  • Escalate complex or sensitive issues
  • Prepare regular reports on online reputation metrics
  • Collaborate with cross-functional teams
  • Liaise with clients and stakeholders
Requirements:
  • Bachelor's degree in Marketing, Communications, or a related field
  • Proven experience in digital reputation management
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
Estimated Salary:

$65,000 - $80,000 per year, depending on location and experience.

Benefits:

We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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