Digital Reputation Manager

3 days ago


Mumbai, Maharashtra, India dentsu Full time

At dentsu International India, we're committed to helping our clients achieve meaningful progress in their businesses.

As a Digital Reputation Manager, you'll play a crucial role in shaping the online presence of our esteemed clients. This exciting opportunity is part of our team at Dentsu India, where we help brands win, keep, and grow their best customers.

We're looking for an experienced professional with 1-2 years of experience to join our team. If you have a passion for social media management and are skilled in analyzing user comments and feedback, we want to hear from you

The ideal candidate will be responsible for actively monitoring and reviewing user comments, suggestions, feedback, and complaints across social handles and platforms. They will also engage with the target audience on digital platforms, respond to negative comments and feedback within the client's specified turnaround time, and maintain brand awareness by addressing user queries and maintaining the brand reputation.

A key aspect of this role will be to identify and utilize social listening tools for response management, share brand comments with respective brand associates/managers, categorize data, and prepare reports depicting an overview of the brand's performance. The successful candidate will also assist the brand in effectively positioning itself, eliminating weak links, leveraging strength points, and tapping into the target audience by collecting, collating, and sharing insights through analysis of incoming audience comments, conversations, complaints, and feedback about the brand.

The estimated salary for this role is ₹10-12 lakhs per annum, considering the location and industry standards. If you're passionate about digital marketing and want to make a real impact on our clients' businesses, apply now



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