Technical Assistance Expert

15 hours ago

Malappuram, Kerala, India beBeeSupport Full time ₹ 12,00,000 - ₹ 16,00,000

Job Overview:

We are seeking a highly skilled professional to fill the role of Technical Support Specialist.

Key Responsibilities:

  • Communicate with customers to understand their technical issues and provide clear explanations of technical information.
  • Diagnose and troubleshoot technical issues in an efficient manner.
  • Track issues through to resolution within agreed time limits.
  • Evaluate the root cause of problems and implement solutions.
  • Escalate unresolved issues to internal teams as necessary.
  • Collaborate with sales teams to ensure timely updates on critical issues.
  • Document technical knowledge through knowledge base articles and workshops.

Requirements:

  • Bachelor's degree in Computer Science, IT, or Software Engineering.
  • 3+ years of experience in a technical role aligned to customer support.
  • CCNA or equivalent knowledge.
  • Deep understanding of networks, firewalls, protocols, and virtualization concepts.
  • Strong troubleshooting and analytical skills.
  • Effective communication and problem-solving skills.

Preferred Qualifications:

  • Subject matter expertise in one or more areas related to AppLogic Networks product.
  • Experience working with modern architectures, including cloud computing and microservices.
  • Certifications such as MCSE, Cloud, or RedHat.

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