Customer Service Representative

3 weeks ago


Navi Mumbai, Maharashtra, India ORACURA SOLUTIONS PVT LTD Full time

Job Description

ORACURA SOLUTIONS PVT LTD seeks a skilled Customer Support Associate to join our team. As a key member of our customer support team, you will be responsible for providing timely and accurate responses to customer inquiries via phone, email, or chat.

Key Responsibilities

  • Respond to customer queries in a professional and courteous manner.
  • Monitor customer complaints on social media and proactively reach out to offer assistance.
  • Keep customers informed about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams.
  • Provide assistance with shipping and tracking information.
  • Collaborate with Sales representatives and technical service specialists on pricing, scheduling, and transportation issues.
  • Stay up-to-date on company policies and FAQs.

Requirements and Skills

  • Excellent interpersonal and communication skills.
  • Strong problem-solving skills.
  • Patience when handling challenging customer interactions.
  • Ability to multitask and prioritize tasks efficiently.
  • Good listening skills.
  • Capacity to build strong relationships with peers, internal partners, external constituencies, and decision-makers.
  • Outstanding negotiation and conflict-resolution skills.

Job Type: Full-time

Salary: ₹ 15,000.00 - ₹ 20,000.00 per month

Benefits: Leave encashment & 2 Saturdays Off

Schedule: Day shift



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