Customer Service Representative
3 weeks ago
Job Description
ORACURA SOLUTIONS PVT LTD seeks a skilled Customer Support Associate to join our team. As a key member of our customer support team, you will be responsible for providing timely and accurate responses to customer inquiries via phone, email, or chat.
Key Responsibilities
- Respond to customer queries in a professional and courteous manner.
- Monitor customer complaints on social media and proactively reach out to offer assistance.
- Keep customers informed about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
- Provide assistance with shipping and tracking information.
- Collaborate with Sales representatives and technical service specialists on pricing, scheduling, and transportation issues.
- Stay up-to-date on company policies and FAQs.
Requirements and Skills
- Excellent interpersonal and communication skills.
- Strong problem-solving skills.
- Patience when handling challenging customer interactions.
- Ability to multitask and prioritize tasks efficiently.
- Good listening skills.
- Capacity to build strong relationships with peers, internal partners, external constituencies, and decision-makers.
- Outstanding negotiation and conflict-resolution skills.
Job Type: Full-time
Salary: ₹ 15,000.00 - ₹ 20,000.00 per month
Benefits: Leave encashment & 2 Saturdays Off
Schedule: Day shift
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