Regional Operations Manager
1 day ago
As a Regional Operations Manager at ICCS, you will be responsible for handling the entire location as a site head.
You should be from a local area and must have an experience in third party call centre for at least 8 years.
Key Responsibilities:- Manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting
- Coordinate with operations and various departments on a regular basis
- Daily Monitor all required KPIs effectively to ensure they meet their targets
- Effectively manage outage scenarios
- Manage ad-hoc requirements from Ops & any other functions
- Discuss daily / weekly performance with stakeholders
- Outlier management for all efficiency parameters
- Analysis Strong Analytical skills
- Should be able to handle & achieve the departmental requirements
- Accurate and Timely reporting
- Client Management Internal and External
- Ability to work on data and generate various types dashboards, reports/ad-hoc reports
- Meeting client requirements within TAT and with accuracy
Handle Operations, IT, HR, Admin, T&Q, MIS and WFM for the local site
Responsible for Manpower availability and client SLAs
Should be responsible for generating full revenue for the location
Should be responsible for the growth of a center
Should have good knowledge of local call centers in that area
Should lead hiring, Training and Quality at the local site level
Must have a local language knowledge and understanding of local culture
Should be self-motivated for growth of a center
Should be responsible for P&L for that location
Should have a strong eye for reviewing the data
Should have a good persona for leading a center
Compensation and BenefitsWe offer a competitive salary range of Rs. 25 Lakhs - 40 Lakhs per annum based on your experience and qualifications.
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