Area Manager
2 weeks ago
Job Title: Area Manager - Service Lead
Job Summary:
We are seeking a highly skilled Area Manager - Service Lead to join our team at Royal Enfield. The successful candidate will be responsible for leading the implementation of various service processes and providing guidance on overall business operations.
Key Responsibilities:
- Develop and implement customer engagement plans to increase service market share and customer loyalty.
- Manage workshop loading and achieve defined targets by number of job orders and service volumes.
- Identify individual customer needs and provide service to exceed expectations.
- Ensure customer satisfaction through quality and timeliness of work done.
- Maximize customer loyalty and retention by ensuring constant care and attention.
- Manage service department employees and monitor their performance.
- Publish customer engagement events and organize service camps to increase service market share.
- Contribute to the development of a strategic business plan for spare parts.
- Ensure effective closing of customer complaints and feedback handling.
- Lead Product Quality Reporting and create attractive schemes to increase service visits.
Requirements:
- 7+ years of experience in a similar role.
- Extensive service marketing experience.
- Knowledge of dealer service/parts operations.
- Territory and dealer management experience.
Education: Bachelor's degree in Automobile or Mechanical Engineering.
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