Telecom ITSM Developer Position

1 day ago

Jaipur, Rajasthan, India beBeeServiceNow Full time ₹ 10,00,000 - ₹ 25,00,000

Job Opportunity

We are seeking a skilled ServiceNow Developer with experience in IT Service Management to join our team. The ideal candidate will have hands-on development experience on the ServiceNow platform and be familiar with telecom-specific modules. They will play a key role in designing, developing, and customizing ServiceNow applications to support business needs in a telecom environment.

Main Responsibilities

- Configure, customize, and enhance ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).- Develop and maintain workflows, Flow Designer actions, client scripts, business rules, and UI policies.- Implement and support Telecommunications Service Management (TSM) module capabilities (e.g., service order management, fulfillment, inventory integration).- Build and optimize Service Portal and Agent Workspace for ITSM and telecom use cases.- Collaborate with architects and business analysts to translate telecom industry requirements into ServiceNow solutions.- Support integrations with third-party telecom systems and OSS/BSS platforms using REST, SOAP, and IntegrationHub.- Ensure adherence to best practices, coding standards, and ITIL-based processes.- Troubleshoot, debug, and resolve ServiceNow issues in ITSM and telecom-specific applications.- Provide technical documentation and handover to operations teams.

Key Requirements

- 3-5 years of development experience on the ServiceNow platform.- Strong hands-on experience with ServiceNow ITSM suite (Incident, Change, Problem, Request, CMDB).- Exposure to Telecommunications Service Management (TSM) module or telecom industry use cases.- Proficiency in JavaScript, Glide APIs, Flow Designer, UI Builder.- Experience with Service Portal and Agent Workspace development.- Working knowledge of integrations (REST/SOAP APIs, MID Server, IntegrationHub).- Understanding of CMDB design, CSDM framework, and telecom-related data models.- Strong problem-solving skills and ability to work in an agile environment.

Bonus Skills

- ServiceNow Certified System Administrator (CSA) required or in progress.- ServiceNow Certified Implementation Specialist ITSM/TSM.- Experience with telecom OSS/BSS systems and workflows.- Familiarity with Discovery, ITOM, or ITAM modules.

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