Product Support Professional

23 hours ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Overview

We are looking for a Customer Service Representative to manage customer orders and provide support.

  • Follow established procedures to ensure efficient operations within the Customer Service department.
  • Monitor programs and processes to ensure on-time delivery and meet customer expectations, while maintaining and developing in-depth knowledge of enterprise systems and processes.
  • Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.
  • Resolve customer order issues using process knowledge and problem-solving skills.
  • Develop thorough knowledge of products and apply it to support internal and external customers, business partners, and the sales organization.
  • Provide product literature and documentation when appropriate.
  • Report and manage daily metrics.
  • Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.
  • Provide support and backup assistance to peers.
  • Communicate with internal teams on order scheduling and potential issues.
  • Set customer expectations and priorities for the supply chain.
  • Identify opportunities to improve efficiency and enhance customer satisfaction.
  • Support quality and warranty processes as needed.
  • Guide customers toward higher revenue and margin products when appropriate.
  • Participate in ongoing training on products, processes, and business skills.
  • Maintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors.
Requirements

To be considered for this role, you should have the following qualifications:

  • Graduate with preferably 5+ years of relevant experience.
  • Experience in Order processing/Order management.
  • SAP (SD) module.

Additionally, having SAP (MM) experience and hands-on experience in MS Office is a plus.

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