Key Product Support Professional

4 days ago

Bengaluru, Karnataka, India beBeeOperational Full time US$ 70,000 - US$ 90,000
Product Operations Specialist Job Description

The role of Product Operations Specialist is critical in managing the operational tasks that are essential to product lifecycle management, marketing activities, data analysis, and feedback assessment.

This position plays a key role in executing operational tasks that support product teams globally. Key responsibilities include administering internal tools, analyzing product and marketing data, coordinating webinars, executing marketing communications, and managing user feedback.

  • Manage internal tools used by product management and marketing teams, ensuring tools are effectively utilized and maintained.
  • Coordinate and schedule webinars, ensuring seamless logistics and content alignment.
  • Draft, schedule, and distribute marketing announcements and email campaigns, ensuring alignment with brand messaging guidelines.
  • Provide actionable insights from product and marketing data to support strategic decision-making.
  • Generate and share performance reports and insights with stakeholders regularly.
  • Collect, analyze, and summarize user feedback, highlighting key trends and actionable recommendations.
  • Work closely with product teams to ensure feedback is incorporated into product improvements.
  • Collaborate with product marketing teams to support the creation and distribution of product collateral, datasheets, presentations, and other marketing assets.
  • Develop and implement standard operating procedures for recurring tasks to enhance efficiency and productivity.

Requirements:

  • Bachelor's or Master's degree required (Business, Marketing, Operations, or related fields).
  • Minimum 3 years of experience in operations, product operations, or marketing operations, preferably within technology-focused industries.
  • Strong analytical and organizational skills, capable of managing multiple tasks simultaneously and meeting tight deadlines.
  • Proficient in using productivity, analytical, and collaboration tools (e.g., Microsoft Office, Salesforce, Jira, Excel, or similar).
  • Exceptional written and verbal communication skills, with a keen eye for detail and accuracy.
  • Ability to work effectively with global teams across multiple time zones, demonstrating cultural awareness and adaptability.

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