Senior Solutions Support Specialist

We are seeking a highly skilled and experienced Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in driving business process improvements and ensuring the successful implementation of new systems.

About Us

Our company is committed to creating an environment where we can all be our best and bring our authentic selves to work. We encourage applications from diverse candidates who share our values and are passionate about making a difference in their careers.

• Proactively participate in Agile methodology to facilitate continuous improvements in the Distribution & Wholesale product group.
• Identify, analyze, and document business processes and technical requirements for solution design, configuration, security, etc.
• Ensure that new solutions are clearly documented and Subject Matter Experts are adequately trained.
• Regularly liaise with business stakeholders during 90-day sprint planning sessions and project implementations.
• Troubleshoot and provide end-user support for BAU issues.
• Communicate regularly with business partners and team members in multiple time-zones.
• Work closely with internal and external development teams on application design changes and issues.
• Adhere to a strict change control policy for all application developments and configurations.
• Lead QA efforts by designing and executing regression tests in support of system upgrades and enhancements.

• Bachelor's degree in IT or comparable experience required.
• 3+ years of experience required.
• Experience in Distribution and Wholesale sales required.
• Experience as a Business Analyst / Business Systems Analyst in the retail industry preferred.
• Experience gathering business requirements and delivering technical business solutions.
• Experience working via the Agile methodology preferred.
• Hands-on experience with Enterprise Resource Planning (ERP) applications and related integrations.
• Proven ability to learn and test new business application functionalities.
• Ability to analyze complex processes and data sets in order to support and troubleshoot system issues.
• Excellent ability to communicate clearly, both written and verbally, including business documentation, such as business process documents, technical specifications, and training documents, with both technical and non-technical teams.
• Proven ability to manage business change initiatives within a large organization.
• Experience in end-to-end global operations within a fashion brand preferred.
• Experience in Microsoft technologies including Dynamics AX/365FO and Office 365 preferred.
• Experience as a business analyst having previously worked on a large-scale project.
• Logical thinker with excellent analytical skills and attention to detail.

As a valued member of our team, you will enjoy a range of benefits, including:

• Great relationship management that delivers results through effective teamwork.
• You'll be a proud custodian of our DM culture, embodying what we stand for and encouraging others to do the same.
• You'll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members.
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
• You will bring the outside-in; you'll share best practice across the team/business and encourage ideas sharing as well as collaborative problem-solving.
• You'll lead the way and role-model on all things DE&I & wellbeing.

At Dr Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications from diverse candidates who share our values and are passionate about making a difference in their careers.