Senior Network Support Specialist

3 days ago

Guntur, Andhra Pradesh, India beBeeNetwork Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Description

We are seeking a highly skilled Senior Network Support Specialist to join our team. As a key member of our network support team, you will be responsible for managing and owning support tickets related to existing customer services. Your role will involve designing and implementing changes as per client requirements, working closely with the 2nd Line Service Desk team and the Solution Delivery team.

Key Responsibilities:
  • Provide regular communication with existing customers verbally and in writing.
  • Offer 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
  • Take ownership and effectively manage support tickets for incidents, change, and service requests.
  • Plan and complete projects assigned by the Head of 3rd Line Network Support.
  • Document customer solutions, including CMDB, Visio documentation, and technical summary write-ups.
  • Perform DR/Failover Testing.
  • Support and mentor 2nd Line engineers.
  • Collaborate with the Solution Delivery team to support the configuration and implementation of new customer projects.
Technical Environment:
  • Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper.
  • Wireless: Cisco, Meraki, Aruba.
  • Security: Palo Alto, Prisma, Fortinet, Cisco ASA.
  • SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage.
  • Cisco NAC ISE, SD-A/DNAC, DOT1x.
  • Cisco Nexus 7xxx, 5xxx, 2xxx series.
Required Skills and Qualifications:
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols.
  • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution.
  • Advanced knowledge of layer 2 and 3 protocols.
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate, Cisco ASA.
  • Strong knowledge of OSPF and BGP in an ISP environment.
  • Proficient in packet capture and interpretation.
Benefits:

This is an excellent opportunity to work with a talented team and contribute to the delivery of high-quality network support services. You will have the chance to develop your skills and expertise, working on complex network projects and collaborating with experienced professionals.

Others:

The successful candidate will be required to participate in an on-call rota for high-priority incidents outside of regular working hours. This is a challenging but rewarding role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

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