
Senior Network Security Specialist
2 weeks ago
This is a challenging role for an experienced network security professional to manage and own support tickets about existing customer services.
- Design and implement changes as per the client's requirements in collaboration with our 2nd Line Service Desk team and Solution Delivery team.
Responsibilities include regular communication with customers, providing 3rd line support for incoming queries and escalations, managing support tickets for incidents and change requests, documenting solutions, conducting DR/Failover testing, and providing resources to our solution delivery team.
Required Qualifications:
- Demonstrable knowledge at CCNP or JNCIP level of network security protocols.
- Expertise in configuring and troubleshooting network devices and protocols.
- Ability to troubleshoot and isolate faults to identify root causes.
- Advanced knowledge of layer 2 and 3 protocols.
- Experience working with firewalls, including configuration and troubleshooting.
- Strong understanding of OSPF and BGP in ISP environments.
- Proficient in packet capture and interpretation.
- Familiarity with Cloud products like Azure and AWS.
- Minimum basic experience with network automation programming using Ansible or Python.
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