Front Office Manager

4 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time
Front Office Executive Job Description

We are seeking a highly skilled and customer-focused Front Office Executive to join our team at Fairmont Mumbai. As the first point of contact for our guests, this role plays a crucial role in ensuring exceptional service from arrival to departure.

Key Responsibilities:
  • Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.
  • Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
  • Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.
  • Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
  • Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
  • Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
  • Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
  • Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
  • Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.
Qualifications:
  • Previous experience in a similar role within the hospitality industry is preferred.
  • Exceptional customer service skills with a friendly and outgoing personality.
  • Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
  • Excellent organizational and multitasking abilities with a keen attention to detail.
  • Proficiency in using computer systems and hotel management software.
  • Ability to remain calm and composed under pressure with a proactive approach to problem-solving.
  • Flexibility to work various shifts, including weekends and holidays.
Work Arrangements:

No remote work options are available for this position.

This is a full-time employment opportunity.


  • Front Office Manager

    2 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: Assistant Front Office ManagerAbout the Role: The Assistant Front Office Manager is an integral part of our hotel's operations team, responsible for ensuring that our guests receive exceptional service and attention to detail. As a key member of the Front Office team, you will be responsible for supervising front office personnel, monitoring guest...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: Front Office ManagerJob Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. The successful candidate will be responsible for leading the Front Office team and ensuring that our guests receive the highest level of service and satisfaction.Key Responsibilities:Lead and manage the Front Office team...

  • Front Office Manager

    3 weeks ago


    Mumbai, Maharashtra, India AccorHotel Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at AccorHotel. As a Front Office Manager, you will be responsible for leading the Front Office team to deliver exceptional guest service and ensure a seamless check-in and check-out experience for our guests.Main Responsibilities:Liaise with...

  • Front Office Manager

    2 weeks ago


    Mumbai, Maharashtra, India Career Craft Consultants Full time

    Front Office Executive Job DescriptionWe are seeking a highly skilled Front Office Executive for our five-star hotel at Mumbai. Key responsibilities include managing front office operations, supervising staff, and ensuring exceptional guest service.Key RequirementsMinimum 5 years of experience in front office managementStrong leadership and communication...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India AccorHotel Full time

    Main ResponsibilitiesThe Front Office Manager will be responsible for ensuring the smooth and coordinated operation of the hotel's front desk, reception, and administrative areas.Liaise with various departments to ensure seamless communication and cooperation.Supervise and train the reception team to ensure they adhere to hotel policies and procedures.Key...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: Front Office Manager Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. The successful candidate will be responsible for leading the Front Office team and ensuring that our guests receive the highest level of service and satisfaction. Key Responsibilities: * Maintain and improve...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India AccorHotel Full time

    Main Responsibilities:The Front Office Manager is responsible for leading the Front Office team to deliver exceptional guest experiences and ensure seamless hotel operations. Key responsibilities include:Team Leadership: Lead and direct the Front Office team to achieve the highest standards of guest service and hotel performance.Guest Experience: Ensure that...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: Front Office ManagerJob Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. The successful candidate will be responsible for overseeing the front office operations, ensuring exceptional guest service, and leading a team of front office staff.Key Responsibilities:* Monitor front office personnel...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: Assistant Front Office ManagerJoin our team as an Assistant Front Office Manager at Accor, where you will play a key role in delivering exceptional guest experiences and driving revenue growth.Key Responsibilities:Lead the Front Office team to ensure seamless guest service and maximum occupancy.Monitor and control front office operations to...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: Front Office ManagerAs a Front Office Manager at Accor, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of service are maintained. You will lead and motivate a team of managers to drive growth and development, while continuously seeking opportunities to enhance the guest experience.Key...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India WAY2GO Full time

    Job Title: Front Office ExecutiveWe are seeking a highly skilled and experienced Front Office Executive to join our team at WAY2GO.Key Responsibilities:Manage the front desk and reception area with efficiency and professionalism.Handle international visitors and calls with a high level of customer service.Maintain and update records and databases with...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India WAY2GO Full time

    Front Office ExecutiveWe are seeking a highly skilled and experienced Front Office Executive to join our team at WAY2GO. The successful candidate will be responsible for providing exceptional customer service, handling front desk operations, and maintaining a high level of professionalism in all interactions.Key Responsibilities:Handle front desk and...

  • Front Office Manager

    3 weeks ago


    Mumbai, Maharashtra, India AccorHotel Full time

    Main Responsibilities:The Front Office Manager is responsible for leading the Front Office team to achieve the highest standards of guest services and create a sense of belonging for both internal and external customers.Key Duties:Liaise with different departments for smooth and coordinated work.Ensure that team members adhere to policies.Personally welcome...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Executive to join our team at Accor. The successful candidate will be responsible for providing exceptional customer service, managing the front desk, and leading the reception team.Key ResponsibilitiesDeliver high standards of customer service, ensuring that guests' expectations are...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India AccorHotel Full time

    Job DescriptionJob Title: Front Office ExecutiveJob Summary:We are seeking a highly skilled and experienced Front Office Executive to join our team at AccorHotel. The successful candidate will be responsible for providing exceptional customer service, managing the front office operations, and leading the reception team to deliver outstanding results.Key...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: Assistant Front Office ManagerAccor is seeking a highly skilled and experienced Assistant Front Office Manager to join our team.Key Responsibilities:Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.Supervise the Front Office team to ensure optimum occupancy and average room rate for the...


  • Mumbai, Maharashtra, India AccorHotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our front desk, reservations, and guest services.Key ResponsibilitiesManage front office operations, including front desk reception,...


  • Mumbai, Maharashtra, India Hyatt Corporation Full time

    Job SummaryAs a key member of the Front Office team, the Assistant Manager - Front Office will assist the Front Office Manager in overseeing the day-to-day operations of the Front Desk at the hotel. This role requires a strong focus on customer satisfaction, ensuring that guests receive exceptional service and that their needs are met...


  • Mumbai, Maharashtra, India AccorHotel Full time

    Job Summary:We are seeking a highly skilled Front Office Operations Manager to join our team at AccorHotel. The successful candidate will be responsible for conducting training for all Front Office employees, attending and directing daily front office operations, and attending to credit problems.Key Responsibilities:Conduct training for all Front Office...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job DescriptionAs a Front Office Executive at Accor, you will be responsible for delivering exceptional customer service and ensuring a smooth operation of the Reception desk.Key Responsibilities:Manage daily administration, including meeting and greeting guests, handling queries and complaints, and booking rooms.Maintain high standards of customer service,...