Delivery Experience Specialist

1 week ago

Jaipur, Rajasthan, India beBeeCareer Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title: Delivery Associate

Mumbai (Marol) – Work From Office

Experience: 0–4 Years

Industry: EdTech / Education Services

Employment Type: Full-Time

About Us

We are a leading integrated Learning, Skilling, Workforce Development, and Placement company founded in 2015. Our offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals.

Through our B2B arm, we also provide enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, we continue to empower careers worldwide. Learn more at www.upgrad.com.

Roles and Responsibilities

We are looking for people passionate about management, technology, the future, and education to help shape learning experiences for working professionals.

To be successful as an Academic Associate, you will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.

Main Responsibilities:
  • Manage day-to-day operations for a smooth academic delivery consisting of project feedback, doubt resolution, live sessions, mentoring, and vendor management.
  • Deliver projects and products within budget, timeline, and resource constraints.
  • Create and sustain a network of professional freelancers and industry experts for grading, conducting live sessions, mentorship, etc.
  • Maintain and monitor quality, project plans, project schedules, budgets, and expenditures.
  • Coordinate with cross-discipline team members to ensure that all stakeholders are on track with project requirements, deadlines, and schedules.
  • Prepare status/weekly reports by gathering, analyzing, and summarizing relevant information.
Required Skills and Qualifications:
  • Ability to deliver projects and products within budget, timeline, quality, and resource constraints.
  • Knowledge of MS Office Suite, MS Excel is a must.
  • Exceptional verbal, written, and presentation skills.
  • Ability to work on multiple tasks independently.
  • Strong customer-focus and problem-solving attitude.

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