Customer Service Representative

1 day ago


Aurangabad, Maharashtra, India beBeeCustomerService Full time ₹ 25,00,000 - ₹ 40,00,000

Our organization seeks a Customer Service Representative with exceptional communication skills and problem-solving abilities. The ideal candidate will provide top-notch customer service, handle inquiries, and resolve issues efficiently.

Key Responsibilities
  • Respond to customer queries via phone or email in a timely manner.
  • Maintain positive relationships with clients by ensuring prompt updates and resolution of concerns.
  • Collaborate with teams to resolve service-related issues.
  • Support account setup, documentation, and order processing.
  • Manage escalations and communicate proactively with customers.
  • Assist in onboarding new clients and providing guidance on our services.
  • Document customer interactions and maintain accurate records in CRM systems.
  • Collect feedback and share insights with management to enhance the customer experience.
Qualifications & Skills
  • Bachelor's degree (preferred in Business, Logistics, or related field).
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Strong communication skills (verbal and written) in English.
  • Problem-solving ability with a customer-centric mindset.
  • Good knowledge of North American Trucking operations is preferred.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in MS Office and CRM tools.


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