Reservation Representative
2 days ago
The Reservation Representative is a key position responsible for assisting customers with bookings, managing reservations, and providing information on availability and pricing.
They will assist customers by sharing property details, availability, and pricing. They will also handle calls, messages, and inquiries from potential guests or partners.
The Reservation Representative will manage and update reservation records, ensuring accuracy and timeliness. They will coordinate with internal teams for booking confirmations and provide follow-up and support on customer queries and resolve concerns proactively.
They will maintain daily records of reservations, changes, cancellations, and feedback. Additionally, they will upsell relevant options based on availability and customer needs.
The Reservation Representative will support reservation reporting and contribute to enhancing booking efficiency.
Requirements:- Bachelor's degree in Hospitality, Business Administration, or a related field.
- Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
- Excellent negotiation and communication skills.
- Strong customer service orientation with a focus on delivering exceptional experiences.
- Ability to analyze market trends and adapt pricing strategies accordingly.
- Proficient in using reservation management software and tools.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work effectively in a team environment and under pressure.
