Strategic Operations Lead

16 hours ago


India Eubrics Full time

About Eubrics

Eubrics is a cutting-edge technology company that specializes in AI Simulators & Nudges for working professionals teams in mid to large enterprises. Our innovative solutions help predict and analyze skill gaps, suggesting smart actions for higher performance.

We have top Fortune 100 companies as our clients, with 100% client retention, seed investment, and global partnerships with profitable revenue. To learn more about our company, please visit our website.

Job Summary:

We are seeking an experienced Strategic Operations Lead to join our team at Eubrics. As a key member of our operations team, you will be responsible for coordinating timelines, gathering required data, liaising with the customer success team, ensuring the delivery team sets up everything on time, and maintaining clear communication with clients. Your primary goal will be to create a seamless delivery experience and ensure high levels of customer satisfaction.

Key Responsibilities:

Complex-Large Sized Project Planning and Coordination:

  • Develop detailed project plans to monitor and track progress.
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects.
  • Ensure that all projects are delivered on-time, within scope, and within budget.

Client Communication and Management:

  • Serve as the main point of contact for clients, providing regular updates and addressing any issues promptly.
  • Build and maintain strong, long-lasting customer relationships.
  • Gather and document client requirements and ensure they are communicated effectively to the delivery team.

Collaboration with Customer Success, Engineering and Sales Teams:

  • Work closely with the Customer Success team to understand client needs and expectations.
  • Ensure the Delivery team sets up all necessary components of the product in a timely manner.
  • Facilitate effective communication between different teams to ensure a unified approach to project execution.

Data Coordination and Analysis:

  • Collect and manage project-related data to ensure accurate tracking and reporting.
  • Analyze project performance and deliver insights to improve processes and customer satisfaction.

Project Risk Management:

  • Identify potential risks and develop mitigation strategies.
  • Handle changes in project scope, schedule, and costs, and ensure appropriate measures are taken.

Quality Assurance:

  • Ensure all deliverables meet the highest quality standards and client expectations.
  • Implement and oversee quality control processes to maintain the integrity of the product.

Qualifications:

  • Bachelor's degree in Business Administration, Management, Information Technology, or a related field.
  • Proven working experience as a Project Manager in the tech or organizational development sector.
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies.
  • Excellent client-facing and internal communication skills.
  • Strong organizational skills including attention to detail and multitasking skills.
  • PMP / PRINCE II certification is a plus.
  • Familiarity with Generative AI and its applications in organizational development is an advantage.

Salary Range:

The estimated salary for this role is $80,000-$110,000 per year, depending on location and experience.



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