Executive Hospitality Operations Manager

2 weeks ago


Mau, Uttar Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

A hospitality executive is responsible for overseeing the day-to-day operations of a hotel, resort, or other hospitality establishment.

Key Responsibilities

• Hire and train staff members to ensure they have the necessary skills and knowledge to provide exceptional customer service.

• Supervise and evaluate staff performance to identify areas for improvement and implement corrective actions as needed.

Budget Management and Financial Oversight

• Manage budgets and finances to ensure the organization operates within its means and meets its financial goals.

• Track expenses and identify opportunities to reduce costs without compromising quality or service.

Customer Service Excellence

• Provide exceptional customer service by ensuring that guests receive a high-quality experience throughout their stay.

• Handle customer complaints and requests in a professional and timely manner.

Event Coordination

• Coordinate events and functions to ensure seamless execution and exceed guest expectations.

Inventory and Stock Control

• Ensure adequate inventory levels of food, beverages, and supplies to meet guest demands.

Health and Safety Protocols

• Maintain a safe working environment by adhering to health, safety, and security regulations.

Marketing Strategies

• Develop and implement marketing campaigns to attract and retain customers.

Reporting and Insights

• Prepare reports for senior management to inform strategic decisions and drive business growth.



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