JC Senior Digital Repair Specialist

• Posted Date

08 Sep 2025
- Function/Business Area

Customer Service
- Location

Mau
- Job Responsibilities

1. Shortlist, onboard and certify Partner/Technician
2. Ensure availability and manage upgrades or terminations
3. Conduct initial training, reskilling, upskilling, and periodic
   
   refresher programs
4. Deliver hands-on field training through OJTs
5. Track KPIs and performance metrics of partners and technicians
6. Take corrective actions based on evaluation outcomes
7. Guide and support issue resolution within TAT to ensure customer
   
   satisfaction
8. Conduct audits, inventory reconciliation and FTTx device inspections
9. Handle walk-in customer interactions, device repairs/swaps, CRM
   
   entries, and software upgrades
10. Train and support extended service points
11. Travel to touchpoints as per requirement
12. Handle complaint management, out-calling, and coaching Jio
    
    Associates as per need
13. Education Requirement

Diploma(Preferably in ECE/ Telecommunication/ IT/CS)
- Experience Requirement

2 to 4 Years
- Skills & Competencies

1. Customer Focus
2. Communication skills
3. Problem Solving skills
4. Handset repair skills
5. Knowledge of spares operations
6. Knowledge of CRM Systems
7. Technical knowledge and field team management skills
8. Location Map : Mau