Corporate Trainer Specialist

2 days ago

Solapur, Maharashtra, India beBeeCoaching Full time ₹ 10,00,000 - ₹ 12,00,000
Job Title

The ideal candidate will lead and direct the learning culture and vision in New hire batches, develop/implement training programs for New hire agents, and provide floor support & skills management.

They will train on Neutralization of accent, Cultural, and Behavioral Training, support the Learning manager by providing development to the on-site front line in order to deliver business objectives.

The role involves managing training programs and the learning experience for adult learners in a site, supporting development programs, recruiting, hiring, training, managing, appraising, and developing a team of trainees.

The Learning Coach will provide direction in finding creative solutions for the training and development of people through mentoring and coaching.

They will supervise the day-to-day activities of the trainees and Frontline ensuring they are highly motivated, can demonstrate skills in their positions, and provide excellent training with long-term positive results.

The ideal candidate will design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team, conduct complex training classes, and develop evaluation and validation instruments to collect and interpret data.

They will identify skill and knowledge requirements for agents through analysis of data from multiple sources, develop standards for monitoring Agents/Advisors, and ensure feedback programs provide guidance to correct problems.

The Learning Coach will establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate, and actively pursue self-improvement opportunities.

Requirements
  • 2-3 years proven success as an internal/external training and development practitioner with experience coaching, mentoring, and developing others in a complex, fast-paced environment.
  • Solid understanding of training processes and practices for adult learners, experience in benchmarking HRD best practices.
  • Strong understanding of computer basics (Windows, Excel, Word, Email, and Internet).
  • Background in MCP – minimum 2000 and/or Windows XP and 2003.
  • Proven client relationship skills, well-developed consultancy skills.
  • Delivering and facilitating learning and development interventions, proven ability to use IT competencies and skills to analyze client needs.
  • Ability to design and evaluate learning material, create facilitators' guide and participants' material to support technical programs.
  • Experience in coaching, mentoring, and developing others in a complex, fast-paced environment.
  • Results-driven to achieve key objectives at a corporate and site level, strong problem solver and researcher.
  • Excellent interpersonal, organization, and time management skills, excellent listening, oral, and written communication skills.
Education and Skills
  • Bachelor's degree or higher in a relevant field.
  • Training and Development qualifications strongly preferred.
  • Able to manage deadlines, manages people, create effective partnerships with leadership, establish strong community education ties.

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