Retail Training Specialist
24 hours ago
Our organization is seeking a skilled Retail Trainer to join our team. The ideal candidate will have experience in training retail teams, with a focus on product knowledge, customer service skills, and sales techniques.
- Design and execute comprehensive orientation programs for new hires.
- Conduct engaging onboarding training sessions.
- Assign mentors and coaches to new sales team members to enhance their performance.
- Observe the customer journey and identify areas for improvement.
- Organize interactive role-playing activities to simulate real-world scenarios.
- Train retail teams on product features, service standards, and key performance indicators (KPIs).
- Apply various sales training methodologies, including gamification, case studies, and group exercises.
- Develop and maintain updated records of training curriculum and materials.
- Collaborate with the retail operations team to design effective training calendars.
The successful candidate will possess 2-4 years of work experience in a related field, such as education, human resources, or sales training. A degree in a relevant field is highly desirable. Additional certifications in training will be considered an asset.
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