Chief Customer Experience Leader

2 weeks ago


Shimoga, Karnataka, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 80,00,000
Job Description

We are seeking a Director to lead our customer support function, overseeing high-performing teams across geographies while ensuring excellence in client satisfaction and customer experience.

  • Lead global customer support across US/EMEA time zones
  • Manage teams across multiple locations
  • Drive escalation resolution, platform issue troubleshooting, and KPIs
  • Build and implement SLAs, SOPs, QA metrics
  • Manage NPS scores and drive continuous improvement initiatives
  • Collaborate cross-functionally with Product, Tech & Delivery teams

About the Role:

This is an exciting opportunity for an experienced Customer Support professional to join our organization. We are looking for someone who can provide exceptional leadership and guidance to our support teams, driving results and delivering high-quality customer experiences.



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