Customer Experience Manager

10 hours ago


Shimoga, Karnataka, India beBeeQualityExecutive Full time ₹ 8,00,000 - ₹ 15,00,000

As a champion of quality and customer satisfaction, we are seeking a dedicated professional to oversee our customer relationship management processes. The ideal candidate will be responsible for ensuring that our sales teams meet the highest standards of performance and customer experience.

The successful candidate will have strong analytical skills, excellent communication skills, and experience in CRM systems and processes. They will be responsible for monitoring and evaluating sales calls, identifying areas for improvement, and collaborating with cross-functional teams to implement changes.

Key Responsibilities:

• Monitor and evaluate inbound/outbound sales calls and processes.

• Ensure compliance with quality and sales guidelines.

• Identify training needs and recommend process improvements.

• Provide constructive feedback and coaching to sales agents.

• Prepare daily/weekly/monthly quality reports and audits.

• Collaborate with team leaders and trainers to enhance agent performance.

• Ensure customer satisfaction benchmarks are consistently met

Qualifications:

  • Quality Control, Quality Auditing, and Quality Management skills
  • Strong Analytical Skills
  • Excellent Communication skills
  • Experience in CRM systems and processes
  • Attention to detail and problem-solving abilities
  • Bachelor's degree in Business Administration, Quality Management, or a related field
  • Previous experience in a similar role within the real estate or community development industry is a plus


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