Customer Success Professional

5 days ago


Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 30,00,000 - ₹ 40,00,000
Customer Success Expert

We are seeking an experienced professional to join our team as a Customer Success Expert. This role involves ensuring seamless onboarding for learners, providing guidance, and resolving issues in a timely manner.

  • Deliver exceptional customer service by serving as the primary point of contact for learners post-enrolment.
  • Guide new learners through the onboarding process, ensuring timely access to platforms, tools, and materials.
  • Conduct walkthroughs of the course platform and share onboarding resources/documentation.
  • Monitor learner activity, identify drop-offs, and proactively follow up to drive engagement and course completion.
  • Address queries related to access, schedules, course navigation, and basic tech issues.
  • Coordinate with internal teams to resolve learner concerns.
  • Maintain updated learner data and touchpoints in CRM tools.
Requirements
  • Bachelor's degree in Business, Communication, Education, or a related field.
  • Strong verbal and written communication skills with a customer-first attitude.
  • Highly organized with the ability to multi-task and manage timelines effectively.
  • Proactive, empathetic, and resourceful in problem-solving learner issues.
  • Comfortable using basic productivity tools (Excel, email, video conferencing).
Benefits
  • Hands-on experience in customer success, operations, and cross-functional collaboration.
  • Insight into learner behavior and product delivery in a high-growth EdTech environment.
  • Exposure to CRM tools and customer lifecycle management.
  • Opportunity to be considered for a full-time role based on performance.
  • A dynamic, mission-driven team that values ownership and learner impact.

Are you passionate about delivering exceptional customer experiences? Do you have what it takes to ensure seamless onboarding and support for learners? If so, we encourage you to apply for this exciting opportunity.



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