Customer Success Professional

3 days ago

Bengaluru, Karnataka, India beBeeSuccess Full time ₹ 15,00,000 - ₹ 25,00,000
Job Overview

The Customer Success Professional plays a vital role in ensuring the long-term success of clients by driving customer satisfaction and growth. This strategic position involves aligning closely with assigned sales executives to ensure strong business retention and expansion.

Main Responsibilities:

  • Manage customer relationships post-sales, from registration to repeat business.
  • Drive data-driven engagement and insights across the customer lifecycle.
  • Lead strategic discussions to uncover opportunities with high-value customers.
  • Develop and execute strategies to minimize learner drop rates.
  • Solve customer challenges by identifying gaps, proposing solutions, and mapping value against those solutions.

Requirements:

  • Bachelor's degree or higher.
  • Proven experience in a customer-facing role, preferably in IT training.
  • Strong understanding of IT training technologies and trends.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Results-oriented with a track record of meeting and exceeding client satisfaction and revenue targets.

Key Attributes:

  • Results-driven mindset with a passion for customer success.
  • Strategic thinker who can identify opportunities and execute effectively.
  • Collaborative team player who thrives in a data-driven environment.

Role Type: Full-time, Permanent

Industry Type: IT Services & Consulting

Department: Sales & Business Development

Employment Category: Enterprise & B2B Sales

Education: Any Graduate

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