Operational Process Manager Position

3 days ago


Surat, Gujarat, India beBeeClientHandling Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Operational Process Manager

    Key Responsibilities:

  • Must have a comprehensive understanding of operational processes.
  • Skills for planning, assigning and directing work are required.
  • Meet or exceed key performance indicators (KPIs) of all team members - New training and ongoing training of team members.
  • Responsible for revenue generation of assigned processes and spans.
  • Responsible for achieving desired client KPIs throughout and aligning the team to deliver desired results.
  • Direct client communication in terms of any deliverables asked and demanded by the client - Hold regular meetings with direct reports.
  • Document and communicate system and business process gaps.
  • Ensure processes operate efficiently according to client and company measures.
  • Be directly responsible for fostering the development of your team by motivating them.
  • Strong Client Handling Skills are essential.

    Required Candidate Profile:

  • A minimum of 5 years of experience as an Operations Manager from any Domestic Voice process is required.
  • Non-BPO experienced profiles will not be considered.
  • Good communication, analytical, and leadership skills are necessary.


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