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Training and Development Manager
1 week ago
We're looking for an experienced Voice Coach to join our Teleperformance Global Services Private Limited team.
Job Overview
Role Summary
- The successful candidate will be responsible for designing and delivering high-quality training programs that cater to the diverse needs of our employees.
- They will identify training gaps and develop tailored solutions to ensure our team members possess the necessary language and skills for success.
- This role requires strong analytical and problem-solving skills, with the ability to think critically and creatively.
Responsibilities
- Develop and implement comprehensive training plans that align with the company's goals and objectives.
- Conduct regular assessments to identify training needs and gaps, using this information to inform program design and delivery.
- Collaborate with subject matter experts to create engaging and effective training content, including presentations, workbooks, and other materials.
- Deliver training programs that are interactive, engaging, and tailored to the needs of our employees.
- Evaluate the effectiveness of training programs and make recommendations for improvement.
- Maintain accurate records of employee training history and progress.
- Stay up-to-date with industry trends and best practices in training and development, applying this knowledge to continuously improve our programs.
Requirements
- A minimum of 1 year's experience as a Soft Skills Trainer, with expertise in Soft Skills/Behavioral Training.
- Excellent English Language Proficiency, with exceptional spoken and written communication skills.
- Good knowledge of Microsoft Excel and PowerPoint, with the ability to create engaging presentations and reports.
- A deadline-oriented individual with excellent Team Player and Judgment Skills, capable of working effectively in a fast-paced environment.
Perks and Benefits
- A competitive salary and benefits package.
- The opportunity to work with a global leader in customer experience.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.