Automation Systems Specialist

3 days ago

Delhi, Delhi, India beBeeAutomation Full time ₹ 12,00,000 - ₹ 15,00,000

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. In this role, you will be responsible for providing expert assistance to customers across India, configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions.

Your ability to solve complex technical problems and communicate effectively will be critical in ensuring customer satisfaction and system reliability. You will work closely with our engineering, product, and R&D teams to resolve escalated cases and feedback issues.

Key Responsibilities:
  • Provide front-line technical support to company's agent and OEM customers for industrial automation and robotics systems
  • Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
  • Assist customers with product setup, system commissioning, and firmware/software updates
  • Deliver remote diagnostics and support using industry-standard tools
  • Document technical issues, solutions, and support procedures in a knowledge base
  • Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
  • Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
  • Participate in testing new hardware/software releases to ensure product quality and reliability
Requirements:
  • Bachelor's degree or above in the field of Electrical Automation Engineering and related education
  • 5+ years of experience in technical support, trouble-shooting, and field service
  • Strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
  • Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
  • Ability to read and troubleshoot electrical schematics and PLC logic programs
  • Excellent analytical thinking and communication skills
  • Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus

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