Top Performer Customer Support Manager

2 days ago


Bhubaneshwar, Odisha, India beBeeTeamLead Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Team Lead

We are seeking an experienced Team Lead to join our team. As a Team Lead, you will be responsible for leading a team of customer support professionals and ensuring that they provide exceptional service to our customers.

The ideal candidate will have prior experience in call centre operations and management, as well as strong leadership and communication skills.

Key Responsibilities:

  • Lead a team of customer support professionals to achieve sales targets and customer satisfaction goals.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with other departments to ensure seamless communication and process improvement.
  • Mentor and train new hires to ensure they have the necessary skills and knowledge to succeed in their roles.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • At least 2 years of experience in call centre operations and management.
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Fluency in English is required, and proficiency in Malayalam is preferred.

Bonus Points:

  • Prior experience in customer support or sales.
  • Proficiency in MS Excel.
  • Familiarity with CRM software.

Note: Only shortlisted candidates will be contacted for further screening and interview processes.



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