Lead Helpdesk Professional

5 days ago

Hyderabad, Telangana, India beBeeHelpdesk Full time ₹ 8,00,000 - ₹ 15,00,000

Transform Your Career with a Helpdesk Executive Role

Key Responsibilities
  • Optimise processes and requests to achieve seamless execution
  • Tag each request with unique identifiers to streamline issue resolution and direct them to the appropriate department
  • Closely monitor and coordinate with assignees to ensure timely responses and maintain efficient progress tracking
  • Communicate effectively with requestors to ensure task closure and gather feedback for continuous improvement
  • Prepare comprehensive daily, weekly, and monthly reports on call status and performance metrics
  • Collaborate with building engineers in conducting in-depth analyses and troubleshooting
  • Perform other ad hoc tasks as required, including contributing to client management reports
Requirements
  • Proven experience in facilities management with a strong industry background
  • Degree holder with three to five years of relevant experience
  • Excellent working knowledge of helpdesk operations and occupational safety principles
  • Track record of successfully implementing process improvements
  • Strong teamwork and adaptability skills, with a customer-centric focus
  • Superior organisational skills and excellent communication abilities to coordinate effectively with colleagues and clients

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