Process Trainer

3 weeks ago

Gurgaon, Haryana, India Alight Full time

Our Mission

At Alight, we believe that a company's success starts with its people. We champion people, help our colleagues grow with purpose, and empower them to be their best selves.

Key Responsibilities

  • Conduct training sessions for new claims partners, ensuring they understand processes, policies, and technical aspects.
  • Facilitate ongoing learning opportunities to enhance the team's expertise.
  • Design and prepare training curriculum on an ongoing basis to provide the requisite training aids to the team associates.
  • Deliver refresher training modules to identified sets of associates based on training needs assessments as identified through quality audits.
  • Work with Operations and Quality leaders to ensure reduction in errors and productivity enhancements on an ongoing basis.

Team Management and Special Projects

  • Manage a team of audit professionals.
  • Execute IT audit plans (integrated audit, standalone application audit, thematic audit).
  • Participate in special projects assigned by Operations managers.

Qualifications

  • Relevant degree (e.g., Bachelor's or Associate Degree) in Management, Business, Education, or related fields.
  • Certifications such as I-CAR, ASE, PMP, ACF, CCP, CBAP, PMI, or CMS are advantageous.

Skills

  • Proficiency in Microsoft Excel and Word.
  • Understanding of technical concepts related to claims processing software.
  • Familiarity with property claims contracts and case law interpretation.
  • Knowledge of tools like Xactimate, Xactanalysis, and Xact Contents.

Experience

  • Prior experience working on individual and group projects.
  • At least 6 years of experience with at least 3 years as a trainer.
  • Familiarity with Microsoft Access databases.
  • Ability to manage day-to-day audit coverage and maintain client relationships.

Benefits

We offer a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our Commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

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