Process Trainer

6 days ago


Gurgaon, Haryana, India IGT Solutions Full time
Process Trainer Role at IGT Solutions

IGT Solutions is looking for an experienced Process Trainer to lead business operations in a Contact Centre services environment.

Key Responsibilities:

  • Ensure successful execution of training needs
  • Measure program training effectiveness
  • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate
  • Send reports/MIS to the Operations team on the progress/pending status of activities
  • Review content at regular intervals to ensure all updates are incorporated
  • Participate in Internal & External Calibrations
  • Conduct refresher trainings based on TNI
  • Manage Knowledge Check for New Hires & Production Staff

Requirements:

  • Very Strong written and verbal communication skills (English)
  • Customer/ Client Handling Skills
  • Ability to work during all shifts
  • Experience in any product/process/soft skill/up-skilling training
  • 1- 5 years of experience in Training (line trainer experience can also be considered)

Working Conditions:

  • 24 x 7 Shift
  • 9 hours shift with 1 hour break
  • Work From Office
  • Working Days: 6 Days working in a week

Benefits:

  • Rewards & Recognition (Awards & Gifts)

  • Process Trainer

    3 weeks ago


    Gurgaon, Haryana, India Alight Full time

    About the RoleAt Alight, we're committed to empowering our employees to excel in their careers. As a Process Trainer, you'll play a vital role in ensuring our team members have the skills and knowledge needed to succeed.Key ResponsibilitiesDesign and deliver training programs to enhance the team's expertiseConduct training sessions for new claims partners,...

  • Process Trainer

    6 days ago


    Gurgaon, Haryana, India Alight Full time

    Job Title: Process TrainerAt Alight, we believe a company's success starts with its people.We Champion People, help our colleagues Grow with Purpose, and encourage colleagues to "Be Alight."Key Responsibilities:Conduct training sessions for new claims partners, ensuring they understand processes, policies, and technical aspects.Facilitate ongoing learning...


  • Gurgaon, Haryana, India IGT Solutions Full time

    Process TrainerIGT Solutions is seeking a skilled Process Trainer to lead business operations in a Contact Centre services environment. As a Process Trainer, you will be responsible for providing strategic and tactical operational direction to the team to achieve desired business goals and ensure customer delight through close interaction with leadership.Key...


  • Gurgaon, Haryana, India iN technology Full time

    Job Title: Sales Process TrainerAbout the Role:We are seeking an experienced Sales Process Trainer to join our team at iN Technologies. As a Sales Process Trainer, you will be responsible for delivering training to sales batches in our international voice process.Key Responsibilities:Design and deliver training programs to sales teamsDevelop and maintain our...

  • Process Trainer

    4 weeks ago


    Gurgaon, Haryana, India IGT Solutions Full time

    Process Trainer - Credit CardsIGT Solutions is seeking a Process Trainer to lead business operations in a Contact Centre services environment. The successful candidate will provide strategic and tactical operational direction to the team, ensuring customer delight through close interaction with leadership.Key Responsibilities:Develop and implement training...

  • Process Trainer

    4 weeks ago


    Gurgaon, Haryana, India Alight Full time

    Empowering Excellence in Claims ProcessingAt Alight, we're dedicated to helping our clients navigate the complexities of claims processing. As a Process Trainer, you'll play a vital role in ensuring our team members have the skills and knowledge needed to deliver exceptional results.Key Responsibilities:Design and deliver comprehensive training programs to...


  • Gurgaon, Haryana, India IGT Solutions Full time

    Key Responsibilities:Guarantee successful execution of training needs through close collaboration with the Operations team.Develop and implement training programs to measure their effectiveness.Conduct regular observations of direct reports, providing guidance, mentoring, and support to enhance performance.Report progress and pending activities to the...

  • Process Trainer

    2 weeks ago


    Gurgaon, Haryana, India Alight Full time

    Our MissionAt Alight, we're dedicated to empowering our colleagues to deliver exceptional results. As a Process Trainer, you'll play a vital role in shaping the skills and knowledge of our team members.Key ResponsibilitiesConduct comprehensive training sessions for new claims partners, ensuring they grasp processes, policies, and technical aspects.Design and...

  • Process Trainer

    3 weeks ago


    Gurgaon, Haryana, India Alight Full time

    Our MissionAt Alight, we believe that a company's success starts with its people. We champion people, help our colleagues grow with purpose, and empower them to be their best selves.Key ResponsibilitiesConduct training sessions for new claims partners, ensuring they understand processes, policies, and technical aspects.Facilitate ongoing learning...

  • Process Trainer

    2 weeks ago


    Gurgaon, Haryana, India Alight Full time

    Our StoryAt Alight, we believe a company's success starts with its people, who we champion, help grow with purpose, and empower to 'Be Alight.'Our Values:Champion People – be empathetic and create a workplace where everyone belongs.Grow with Purpose – be inspired by our mission to improve lives.Be Alight – act with integrity, be authentic, and empower...

  • AI Data Trainer

    4 weeks ago


    Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    About the RoleWe are seeking a highly skilled AI Data Trainer to join our team at ADCI - Haryana - D50. As an AI Data Trainer, you will play a crucial role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesContribute to various projects involved in generating training datasets for AI models.Create content that...


  • Gurgaon, Haryana, India IGT Solutions Full time

    Process Trainer Job DescriptionIGT Solutions is seeking a Process Trainer to lead business operations in a Contact Centre services environment.Responsibilities:Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on...


  • Gurgaon, Haryana, India EducoHire Full time

    Job Title: STEM Trainer for SchoolsWe are seeking a highly motivated and experienced STEM trainer to join our team at EducoHire. As a STEM trainer, you will be responsible for planning and delivering STEM and robotics curriculum at schools in Gurgaon, Rohtak, and Hisar.Key Responsibilities:Plan and deliver STEM and robotics curriculum at schoolsAdopt a...


  • Gurgaon, Haryana, India IGT Solutions Full time

    As a Process Trainer at IGT Solutions, you will be responsible for ensuring the successful execution of training needs and measuring program training effectiveness.Key Responsibilities:Conduct on-going observations of direct reports, providing guidance, mentoring, and support that focus on performance improvement of the candidate.Send reports to the...

  • AI Data Trainer

    4 weeks ago


    Gurgaon, Haryana, India ADCI MAA 12 SEZ - H82 Full time

    About the RoleWe are seeking a highly skilled AI Data Trainer to join our team at ADCI MAA 12 SEZ - H82. As an AI Data Trainer, you will play a crucial role in enhancing the shopping experience for Amazon customers worldwide.Key ResponsibilitiesContribute to various projects involved in generating training datasets for AI models.Create content that generates...

  • AI Data Trainer

    4 weeks ago


    Gurgaon, Haryana, India ADCI MAA 12 SEZ - H82 Full time

    About the RoleWe are seeking a highly skilled AI Data Trainer to join our team at ADCI MAA 12 SEZ - H82. As an AI Data Trainer, you will play a crucial role in enhancing the shopping experience for Amazon customers worldwide.Key ResponsibilitiesContribute to various projects involved in generating training datasets for AI models.Create content that generates...

  • Process Trainer

    2 weeks ago


    Gurgaon, Haryana, India Alight Full time

    Our MissionAt Alight, we strive to empower companies and employees worldwide by connecting passion with purpose. Our team's expertise in human insights and cloud technology enables us to provide comprehensive total rewards packages, continuing education, and training opportunities. We are committed to creating a workplace where everyone feels valued,...

  • AI Data Trainer

    2 weeks ago


    Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    Job Title: AI Data Trainer - Data Annotation SpecialistAbout the Role:At ADCI - Haryana - D50, we are seeking a highly skilled AI Data Trainer to join our team. As an AI Data Trainer, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key Responsibilities:• Contribute to various projects involved in...

  • AI Data Trainer

    4 weeks ago


    Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    About the RoleAlexa Shopping Operations is seeking a highly skilled AI Data Trainer to join our team. As an AI Data Trainer, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesContribute to various projects involved in generating training datasets for AI modelsCreate content that...

  • AI Trainer

    7 days ago


    Gurgaon, Haryana, India ADCI MAA 12 SEZ - H82 Full time

    About the RoleAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. As an AI Data Trainer, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key Responsibilities* Contribute to various projects involved in generating training datasets for AI models;*...