Senior IT Solutions Architect

2 days ago

Madurai, Tamil Nadu, India beBeeInformation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Overview

The Senior Manager, IT Applications will oversee the management and operation of all academic and administrative IT systems.

This includes managing enterprise applications such as Salesforce CRM & Admissions, Student Information System (SIS), Learning Management System (LMS), Library Management System, Financial ERP, HRMS, and other mission-critical applications.

  • Key Responsibilities
  • Manage the end-to-end lifecycle of enterprise applications deployment, configuration, upgrades, integration, performance optimization.
  • Ensure high availability, reliability, and security of all academic and administrative applications.
  • Oversee issue resolution, incident management, and root cause analysis for application-related problems.
  • Stakeholder Engagement
  • Partner with academic leaders and administrative heads to understand requirements and deliver effective IT solutions.
  • Act as the primary liaison with application vendors and service providers.
  • Lead user adoption initiatives, including training and support.
  • Strategic Planning & Governance
  • Define and execute the application roadmap in alignment with institutional digital transformation goals.
  • Establish governance standards, documentation, and compliance with IT policies.
  • Recommend and implement innovative technology solutions to enhance teaching, learning, and operations.
  • Team Leadership & Vendor Management
  • Lead and mentor the application support team at campus level.
  • Manage vendor relationships, negotiate contracts/SLAs, and ensure quality service delivery.
  • Promote a culture of service excellence, accountability, and continuous improvement.
  • Integration & Data Management
  • Drive seamless integration of CRM, SIS, LMS, ERP, HRMS, and other systems.
  • Ensure data integrity, consistency, and accessibility across platforms.
  • Maintain compliance with data privacy, cybersecurity, and higher education regulatory requirements

Required Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline (Master's preferred).
  • Around 15 years of progressive experience in IT application management, ideally in higher education or large enterprise environments.
  • Expertise in managing Salesforce CRM, ERP (Finance & HR), SIS, LMS, Library Management, and related systems.
  • Strong experience in application integration, vendor management, and IT governance.
  • Demonstrated success in leading teams and managing complex projects.
  • Knowledge of cybersecurity, compliance, and digital transformation best practices.

Key Skills & Competencies

  • Functional and technical expertise in enterprise applications.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent project management and change management capability.
  • Exceptional communication and stakeholder management skills.
  • Strategic mindset with hands-on execution ability.

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