Customer Success Strategist

3 weeks ago


Chennai, Tamil Nadu, India SuperOps Full time
About SuperOps

At SuperOps, we empower IT service providers and IT teams with cutting-edge technology powered by AI. Our mission is to reshape the world of IT, and we're backed by top investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.

Founded by experienced entrepreneurs Arvind Parthiban and Jayakumar Karumbasalam, our team includes engineers, product architects, designers, and AI experts passionate about creating innovative solutions. We're dedicated to tackling the challenges faced by legacy solutions and delivering exceptional customer experiences.

Key Responsibilities:
  • Customer Onboarding: Guide customers through a seamless implementation process, providing comprehensive training sessions on our products and services.
  • Account Management: Foster strong relationships with customers, serving as their primary point of contact for inquiries and concerns.
  • Product Adoption: Proactively engage with customers to drive adoption and maximize value from our offerings.
  • Customer Advocacy: Identify satisfied customers who can serve as references or participate in case studies, gathering testimonials and success stories.
  • Feedback and Issue Resolution: Act as a customer advocate within the company, providing valuable feedback to product and development teams, and collaborating to resolve issues promptly.
  • Renewals and Upsells: Monitor customer usage and proactively engage with customers approaching renewal dates, identifying opportunities for upselling or expanding services.
  • Customer Health Monitoring: Develop and implement processes to identify at-risk accounts, taking proactive measures to retain them.
Requirements:
  • Proven experience of 4 - 6 years in customer success or account management, preferably in B2B SaaS.
  • Strong communication and interpersonal skills.
  • Ability to understand and articulate technical concepts.
  • Demonstrated ability to manage multiple customer accounts and prioritize effectively.
  • Proactive mindset with a focus on problem-solving.
  • Familiarity with CRM software and customer success tools.

We offer a competitive salary of approximately $85,000 - $110,000 per year, depending on location and experience. Join our dynamic team and be part of a journey that's shaping the future of IT.



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