Team Performance Director

7 days ago

Solapur, Maharashtra, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000
Operations Team Lead Job Description

The Operations Team Lead plays a crucial role in driving business outcomes, managing stakeholder relationships, and leading high-performing teams.

Key Responsibilities:
  • Drive client key performance indicators (KPIs)
  • Effectively manage stakeholder expectations
  • Maintain team productivity and efficiency
  • Conduct performance evaluations and provide coaching
  • Resolve customer complaints and issues
  • Manage scheduling conflicts and staffing needs
  • Fill in for absent employees to ensure continuity
  • Set the tone for exceptional service standards and attention to detail
  • Delegate tasks and responsibilities effectively
  • Organize daily activities and prioritize tasks
  • Recruit and interview new hires
  • Provide training and coaching as needed
  • Ensure employee satisfaction and well-being through conflict management
  • Plan and execute promotions and marketing efforts
Required Skills and Qualifications:
  • Proven experience as a team leader or supervisor
  • In-depth knowledge of performance metrics and data analysis
  • Strong communication and leadership skills
  • Excellent organizational and time-management skills
  • Decision-making skills and critical thinking
  • Graduate degree in any field
  • Critical problem-solving skills and adaptability
Critical Competencies:
  • Attention to detail and quality control
  • Minimum 2 years of people management experience
  • Effective Communication and Leadership Motivation Skills

This is an exciting opportunity for a motivated and experienced operations professional to drive results, build strong relationships, and lead high-performing teams. If you have a proven track record of success in team leadership, excellent communication skills, and the ability to drive outcomes, we encourage you to apply.

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