Microsoft Software Support Specialist

2 weeks ago

Ellore, Andhra Pradesh, India beBeeSoftware Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Microsoft Software Support Professional

About the Role:

This role involves performing Level 2 application support and incident management for a range of software applications, including Office tools. The successful candidate will work closely with the Productivity Tools team to provide technical expertise and support for these applications.

Responsibilities:

  • Perform Level 2 application support and incident management.
  • Work with the Productivity Tools team to support various software applications.
  • Provide technical expertise and support for these applications.
  • Closely collaborate with other support teams as needed.

Qualifications:

  • Bachelor's or Master's degree in computer science engineering/technology.
  • Technical certifications are an added advantage.

Key Skills:

  • Familiarity with troubleshooting techniques for enterprise Windows, Mac, and iOS environments.
  • Proficient in resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.
  • Expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.
  • Evolving experience across Level 1/2 support roles in the technology stack previously described.
  • Basic knowledge and experience of Microsoft Exchange Admin Center and delegation permissions.
  • Experience with Adobe applications is a plus.

We Offer:

  • A challenging role with opportunities for growth and development.
  • A collaborative and supportive work environment.
  • The opportunity to work with a range of software applications and technologies.

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