IT Support Expert

1 week ago

Ellore, Andhra Pradesh, India beBeeSupport Full time ₹ 2,16,000 - ₹ 2,54,000
Desktop Support Specialist

Job Title: Desktop Support Specialist

  • Key Responsibilities:
  1. Provide technical assistance for desktops, laptops, and peripherals.
  2. Troubleshoot and resolve issues related to Microsoft Outlook, including email setup, sync problems, PST management, etc.
  3. Install, configure, and maintain Windows OS and basic software applications.
  4. Utilize ticketing tools to log, track, and close IT support tickets according to SLA.
  5. Perform system updates, patches, and hardware/software installations.
  6. Collaborate with other IT teams for escalations or network-related issues.
  7. Maintain asset records and ensure proper documentation of support tasks.
  8. Offer remote or on-site support to end-users across departments.
  • Required Skills and Qualifications:
  1. Strong hands-on experience with Outlook troubleshooting.
  2. Proficiency in Windows OS configuration & installation.
  3. Working knowledge of ticketing tools like ServiceNow, Remedy, or similar.
  4. Basic understanding of hardware and network troubleshooting.
  5. Good communication and interpersonal skills.
  6. Ability to handle and prioritize multiple tasks.

Eligibility Criteria:

  • Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.).
  • Minimum 1.5 years of relevant desktop support experience.
  • Immediate or short notice joiners preferred.

We are seeking a highly skilled and detail-oriented Desktop Support Specialist to join our team. The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to work independently in a fast-paced environment. They should be proficient in Windows OS configuration and installation, have working knowledge of ticketing tools, and possess good problem-solving skills.

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