Hostel Operations Coordinator

This is a pivotal role in the student services department. The Receptionist and Guest Liaison Officer serves as the first point of contact for students, visiting faculty, and guests at our institution.

• Front Desk & Guest Relations:
  • Serve as the primary point of contact for students, parents, visiting faculty, and external guests, providing exceptional customer service and support.
  • Manage inquiries, provide accurate information, and guide visitors through our facilities efficiently.
  • Ensure professional and courteous handling of phone calls, emails, and in-person queries to maintain a positive impression of our institution.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs accurately and securely.
• Student Communication & Support:
  • Act as a liaison between students and administration for hostel-related matters, addressing any concerns or issues promptly and fairly.
  • Listen to and resolve student complaints related to facilities and services, ensuring their needs are met and exceeded.
  • Coordinate with student welfare/administration teams to resolve issues effectively and efficiently.
• Visiting Faculty & Guest Accommodation:
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests, ensuring seamless experience and high satisfaction.
  • Ensure rooms in our designated areas meet hospitality standards, providing a comfortable environment for our guests.
  • Address any accommodation-related issues promptly and effectively, maintaining excellent relationships with our guests.
• Property & Facility Management:
  • Monitor upkeep, cleanliness, and functionality of our facilities, including hostels and guesthouses, ensuring they remain safe and inviting.
  • Coordinate with housekeeping, maintenance, and security teams to maintain smooth operations and address any issues that may arise.
  • Report property-related issues and ensure timely resolution to minimize disruption.
  • Maintain records of complaints, repairs, and service requests for our facilities.
• Administrative Support:
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers, ensuring accuracy and compliance with our policies.
  • Assist in preparing periodic reports on student/guest satisfaction and facility maintenance, providing valuable insights for improvement.
  • Support institutional events by coordinating guest arrivals and accommodation, enhancing the overall experience for our guests.
  • Ensure adherence to our policies and safety standards, maintaining a secure and healthy environment for all.
  Requirements:
  • Degree in Hospitality, Administration, or a related field.
  • Minimum 2-4 years of experience in front desk, guest relations, or facility management, preferably in a similar role.
  • Familiarity with student accommodation/hostel management is highly valued, but not essential.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with students, staff, and external partners.
  • Strong problem-solving skills, with a focus on delivering solutions that meet the needs of our students and guests.
  • Ability to multitask and handle pressure situations calmly, maintaining a positive attitude and composure under stress.
  • Proficiency in MS Office (Word, Excel, Outlook), with the ability to learn new software and systems quickly.
  • Attention to detail, with a commitment to maintaining accurate records and reports.
  • Excellent team coordination and stakeholder management skills, with the ability to work collaboratively with diverse groups and individuals.