Senior Technical Support Specialist

2 weeks ago

Agra, Uttar Pradesh, India beBeeTechnical Full time ₹ 17,00,000 - ₹ 21,00,000

Are you ready to kick-start your career in technical support?

Job Role and Responsibilities
  • You will be the first point of contact for customers requiring post-sales technical assistance.
  • Your role will involve working closely with customers to understand their technical requirements and provide solutions to complex problems.
  • You will need to analyze situations, gather data and evaluate factors to provide effective resolutions.

To achieve success in this role, you must be a critical thinker who can break down complex issues into manageable parts. You should also have excellent communication skills to effectively communicate with both technical and non-technical professionals.

Key Performance Indicators
  1. Provide high-quality technical support to customers via phone, email or other communication channels.
  2. Collaborate with internal stakeholders to identify and resolve customer issues efficiently.
  3. Develop and publish technical documentation to aid customers in resolving common issues.
  4. Participate in on-call rotations to provide 24/7 support as required.
  5. Travel to customer sites to resolve critical issues promptly when necessary.

In return for your hard work and dedication, you can expect a rewarding career with opportunities for growth and development.

Requirements
  • Bachelor's degree in Computer Science, Information Technology or a related field.
  • Excellent analytical, problem-solving and communication skills.
  • Ability to work under pressure and meet deadlines.
  • Proficiency in technical tools and software relevant to the industry.
  • Strong attention to detail and ability to maintain accurate records.

We are looking for someone who is passionate about delivering exceptional customer service and has a strong desire to learn and grow with our company.

This is an exciting opportunity for a talented individual to join our team and contribute to our mission of providing outstanding technical support to our customers.

Please note that we do not consider applicants who do not meet the minimum qualifications listed above.

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