Accommodation Services Manager

17 hours ago

Mumbai, Maharashtra, India beBeeAccommodation Full time ₹ 12,00,000 - ₹ 20,00,000
Job Title: Accommodation Service Associate

We are seeking dedicated and detail-oriented professionals to manage and resolve accommodation service requests for employees with disabilities. The primary responsibility will be to oversee employee accommodation service requests in compliance with ADA guidelines.

Key Responsibilities:
  • Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines.
  • Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities.
  • Maintain a high level of accuracy and attention to detail when handling tickets and documentation.
  • Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment.
  • Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores.
  • Collaborate closely with team members to ensure consistency in service delivery and escalation management.
  • Maintain records and audit trails for compliance and reporting purposes.
  • Provide support across accommodation-related queries during working hours.
Required Qualifications & Skills:
  • 4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains.
  • Excellent verbal and written communication skills - English fluency at a native speaker level is essential.
  • Strong tracking and documentation capabilities; experience with ticketing systems is preferred.
  • Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics.
  • Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment.
  • A collaborative team player with the ability to work independently when needed.
  • Willingness and adaptability to work in a global business model with flexible shifts.
Work Environment:
  • This role supports a 24x5 global business model, requiring flexibility and commitment from candidates.

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