Senior Oracle Cloud Applications Manager

4 days ago


Bengaluru, Karnataka, India ORACLE Full time
About the Role:
As a seasoned Senior Oracle Cloud Applications Manager, you will be responsible for providing exceptional customer support services. With over 20 years of IT experience, specifically in Oracle Cloud Application Experience, you will have managed multiple projects as a Project Manager with an Average Contract Value (ACV) of $2M. Your expertise in project life cycle management, operations support, team performance, and productivity will be crucial to our success.

Your Responsibilities:
  • Escalation management: Assume leadership role in Incident management by monitoring progress, assignments, managing, and routing as required.
  • Manage customer escalations and engage the team members, customers, and various Oracle groups as needed.

Requirements:
  • 20+ years relevant working experience with 5-10 years in Oracle Cloud Application Experience.
  • PMP or ITIL or Scrum Master certification is required.
  • Excellent knowledge of project life cycle and managed operations support.
  • Experience in risk, scope, escalation, conflict, delivery, problem, and customer management.


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