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Manager Customer Success Services
1 week ago
At Oracle Advanced Customer Services, we deliver high availability and mission-critical support businesses demand. Our team of Advanced Support Engineers work closely with customers, both onsite and remotely, to provide 24/7 personalized support. We combine the knowledge of customer environments and expertise from Oracle Support and Product Development to help resolve critical issues. As a Manager Customer Success Services - Oracle Cloud, you will play a key role in helping our customers achieve their business goals by providing them with the right technology solutions. You will work closely with cross-functional teams to ensure that our customers receive the best possible service.
Your Responsibilities:
- Provide excellence in customer support services.
- Assume leadership role in incident management by monitoring progress, assignments, managing, and routing as required.
- Manage customer escalations and engage the team members, customers, and various Oracle groups as needed.
Requirements:
- 20+ years relevant working experience with at least 5-10 years of Fusion experience and remaining years of IT domain experience in Oracle EBS or other applications.
- Must have good experience in implementation, support, and upgrade projects.
- PMP or ITIL or Scrum Master certification is required.
