Customer Success Manager
6 days ago
He/ she will build relationships with key stakeholders, act as an escalation point for issues that impact client success, and create opportunities for the optimal client experience.
Role & Responsibilities Professionally manage relationships with a portfolio of assigned accounts Build executive relationships within the customer's organization Make sure he/she exceeds customer retention goals and ensure consistently high retention rates Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle Gain a thorough understanding of assigned client's needs, services signed up for, and details of the client contracts to drive effective communication Identify risks to client success and aggressively/proactively engage the client whenever there's an identified retention issue Develop and execute retention plans for customers who may be at risk Drive resolution of escalated issues in coordination with Leasing, projects, design, and facilities teams Be a voice for accounts internally and keep the senior leadership abreast of the gaps Manage contract-related inquiries, questions, and issues from clients and other departments Liaise with other team leaders to make sure that clients are getting the best service possible Skillset required Proven expertise in handling high-net-worth customers across India Proven track record of building strong executive-level relationships High attention to detail and willingness to get "in the weeds" to fix a problem Knowledge of customer success best practices Exceptional communication and relationship management skills Exceptional time management and multiple stakeholder management experiences Experience (Years) required05-07 years of experience in Customer Success/Account Management/customer service/ guest relations roles Qualification Hotel Management Graduate/ Graduate
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Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Simpliwork Full timeCustomer Success Manager Job Description In the Department of Customer Success, we are seeking an experienced professional to fill the role of Customer Success Manager. This key position reports directly to the Chief Operating Officer (COO) and is responsible for ensuring customer satisfaction and retention in Bangalore. Job Summary: We are looking for a...
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Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Adobe Full timeJob DescriptionOur CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
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Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Simpliwork Full timeJob Title: Customer Success Manager Department: Customer Success About the Role: We are seeking a seasoned Customer Success Manager to join our team. The ideal candidate will be responsible for onboarding and engaging with assigned clients, driving value to the customer, and delivering an impactful engagement. Key Responsibilities: Manage relationships with...
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Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Linarc Full timeAbout Linarc:Linarc is a collaborative project management platform tailored for construction teams. Focused on quality, cost, and schedule management, Linarc streamlines the workflows of multiple stakeholders across various phases of construction projects. Headquartered in Chennai, India, Linarc offers a dynamic and innovative environment for employees to...
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Customer Success Manager
13 hours ago
Bengaluru, Karnataka, India Scrut Automation Full timeJob Title: Customer Success Manager - APAC Role Overview The Customer Success Manager will play a key role in driving customer success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey. Key Responsibilities • Own customer life cycle and account...
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Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
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Customer Success Manager
2 days ago
Bengaluru, Karnataka, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
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Manager - Customer Success - IT
3 weeks ago
Bengaluru, Karnataka, India Kwan Ventures Full timeManager - Customer Success - US/ EMEA (Europe Shift) Role Overview:As a Customer Success Manager (CSM), you will be the primary point of contact for our customers, responsible for driving adoption, ensuring satisfaction, and delivering measurable business outcomes. You will build strong relationships, understand customer needs, and proactively address...
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Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India Edumilestones Full timeJob Title: Customer Success ManagerKey Responsibilities :Customer Relationship Management:Develop and maintain strong, long-term relationships with key stakeholders within customer accounts.Serve as the primary point of contact for escalations, inquiries, and troubleshooting.Foster customer engagement through regular touchpoints (calls, meetings, email,...
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Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India Edumilestones Full timeJob Title: Customer Success ManagerKey Responsibilities :Customer Relationship Management:Develop and maintain strong, long-term relationships with key stakeholders within customer accounts.Serve as the primary point of contact for escalations, inquiries, and troubleshooting.Foster customer engagement through regular touchpoints (calls, meetings, email,...
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Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Leadrat Full timeJob DescriptionJob Requirements:-Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.- Be the customers first point of contact. You are their advocate and champion and work directly with...
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Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Leadrat Full timeKey Responsibilities- Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.- Be the customers first point of contact. You are their advocate and champion and work directly with our product...
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Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Leadrat Full timeJob Requirements: -Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.- Be the customers first point of contact. You are their advocate and champion and work directly with our product team...
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Customer Success Manager
4 days ago
Bengaluru, Karnataka, India Simplilearn Full timeAbout the RoleWe're seeking a seasoned Customer Success Manager to join our team at Simplilearn. As a key member of our Customer Success group, you will be responsible for driving customer satisfaction, adoption, and retention.Your primary focus will be on developing and executing strategies to ensure seamless onboarding, training, and continued support for...
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Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India CleverTap Full timeAbout the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer...
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Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India Torry Harris Integration Solutions Full timeAbout Torry Harris:Torry Harris Business Solutions is a renowned leader in integration-led digital enablement and transformation. We are specialized IT service and digital product providers, having worked for over twenty-five years in the integration space towards enhancing digital connectivity. Our Digital Products combined with our core integration-enabled...
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Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Michael Page Full timeAbout Our ClientThis client is a leading provider of intelligent document processing solutions, specializing in automating the extraction of data from various documents. Their platform leverages advanced AI and machine learning technologies to streamline workflows, reduce manual data entry, and improve operational efficiency for businesses across various...
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Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India Michael Page Full timeThis will be a 2 day WHO opportunity, based out of Bangalore Candidate should be comfortable working in US time zones About Our Client Our client is a leading firm in cloud optimization, with most operations in the US market. With disruptive technology and strong products, they are revolutionizing the Cloud Ops and Fin Ops space. Job Description ...
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Customer Success Manager
4 days ago
Bengaluru, Karnataka, India Michael Page Full timeJob Description- - Work along with a game changing SaaS Product Company- - Handle the top 30% revenue generating customers for our clientAbout Our ClientThis client is a leading provider of intelligent document processing solutions, specializing in automating the extraction of data from various documents. Their platform leverages advanced AI and machine...
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Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Milestone Full timeJob Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...