Customer Success Manager

4 weeks ago


Bengaluru, Karnataka, India Edumilestones Full time
Job Title: Customer Success Manager
Key Responsibilities :
Customer Relationship Management:
Develop and maintain strong, long-term relationships with key stakeholders within customer accounts.
Serve as the primary point of contact for escalations, inquiries, and troubleshooting.
Foster customer engagement through regular touchpoints (calls, meetings, email, etc.).
Reviving Dormant Customers :
Identify dormant customers through usage data and proactive outreach efforts.
Develop tailored strategies to re-engage dormant customers, understand their concerns, and demonstrate how the product can solve their current needs.
Provide personalized outreach, offering new features or solutions to encourage reactivation.
Retention & Upselling :
Monitor customer health scores and take proactive measures to prevent churn.
Identify upsell and cross-sell opportunities by understanding customer needs and aligning them with relevant product offerings.
Reporting & Documentation:
Maintain up-to-date customer records, success plans, and documentation in CRM and other tools.
Prepare reports and dashboards to track customer health, usage trends, and performance metrics.
Qualifications:
Experience:
2-4 years of experience in a Customer Success, Account Management, or Client Services role, preferably in an EdTech environment.
Proven track record of customer retention, product adoption, and successful project management.
Education:
Bachelor's degree in Business, Marketing, Communications, or related field is preferred.
Why Join Us?
A dynamic and innovative work environment where customer success is at the heart of everything we do.
Competitive salary, benefits, and opportunities for career growth.
A culture of collaboration, learning, and making a real impact.
Benefits :
Cell phone reimbursement
Health insurance
Provident Fund
Interested candidates can share their updated resume at

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