
Subscription Specialist
2 days ago
Job Overview:
We are seeking a data-driven specialist to prevent user churn and reactivate lapsed customers. You will be our expert in understanding why users cancel their subscription and developing strategies to save them or bring them back.
This is a hands-on role for a problem-solver who loves to run experiments, analyze data, and see a direct impact on customer retention.
Key Responsibilities:
- User Engagement: Identify subscribers showing signs of disengagement, engage with them through surveys and interviews, and develop proactive campaigns to re-engage them before they cancel.
- Customer Retention: Architect and manage win-back campaigns, segment subscribers based on past usage behavior and time since cancellation, and craft irresistible offers to find the perfect reason for a subscriber to return.
We Are Looking For:
- 4-7 years of focused experience in customer retention, user reactivation, or save strategies within a subscription-based business.
- Innovative Problem-Solver: Think creatively, challenge assumptions, and build industry-leading customer-retention strategies.
- Analytically Sharp: Fluency in digging through data, strong proficiency with SQL, and experience with analytics tools.
- A Passion for Customer Service is Key: Understand what makes subscribers stay and craft resonant campaigns.
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