Head of Customer Engagement

1 day ago

Kolkata, West Bengal, India beBeeStrategy Full time ₹ 75,00,000 - ₹ 1,50,00,000
Customer Relationship Management Manager

We are seeking a highly skilled CRM Manager to lead our customer relationship management efforts.

The ideal candidate will have a proven track record of developing and implementing effective CRM strategies, managing teams, and analyzing customer data to inform business decisions.

This role requires strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.

The successful candidate will be proficient in CRM platforms, data management, and reporting, with the ability to analyze data, identify trends, and solve complex problems.

Key Responsibilities:

  • Develop and execute CRM strategies aligned with business objectives
  • Manage and mentor a team of CRM specialists
  • Oversee the configuration, customization, and integration of the CRM system
  • Analyze customer data and generate reports to measure campaign effectiveness
  • Collaborate with marketing, sales, and customer support teams
  • Provide training and support to CRM users

Requirements:

  • Proficiency in CRM platforms, data management, and reporting
  • Strong leadership, communication, and interpersonal skills
  • Ability to analyze data, identify trends, and solve complex problems
  • Strategic thinking and project management skills

Benefits:

  • Opportunity to work on high-impact projects
  • Professional growth and development
  • Collaborative and dynamic work environment

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